By accessing or using iidhospital.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Website.

These Terms apply to all visitors, users, and patients who access or use the Website. By using the Website, you confirm that you are at least 18 years of age, or that you are accessing the Website with the consent and supervision of a parent or legal guardian.

These Terms should be read alongside our Privacy Policy, which is incorporated into these Terms by reference.

This Website is owned and operated by:

The iidhospital.com Website serves as an informational and appointment-facilitation platform for IID Hospital, Surat. Specifically, the Website:

• Provides general information about infectious diseases, symptoms, and treatment approaches
• Facilitates appointment requests with Dr. Pratik Savaj at IID Hospital
• Offers contact information and clinic location details
• Provides educational content about infectious disease management

The Website does not:

• Provide telemedicine or remote clinical consultations
• Replace an in-person examination or clinical assessment
• Offer emergency medical services
• Provide binding medical advice or diagnoses

Specifically:

• Content describing diseases, symptoms, and treatments is generalised and may not apply to your specific situation
• Information about medications, dosages, or treatment protocols should not be followed without direct medical supervision
• Self-diagnosis or self-treatment based on information found on this Website is strongly discouraged
• Dr. Savaj's medical opinions and expertise are available only through direct clinical consultation at IID Hospital
• Any urgency described on this Website (e.g. regarding PEP within 72 hours) reflects genuine medical guidance — if you are in such a situation, contact the clinic immediately rather than reading more website content

IID Hospital and Dr. Pratik Savaj accept no liability for any decision made or action taken by any person on the basis of information found on this Website.

The Website provides a form through which you may submit an appointment request. By submitting an appointment request, you acknowledge and agree that:

• Submitting a request does not guarantee an appointment — all requests are subject to availability and confirmation by the clinic
• An appointment is confirmed only when you receive direct confirmation by phone or WhatsApp from IID Hospital staff
• You are responsible for providing accurate contact information in your request
• You will notify the clinic if you are unable to attend a confirmed appointment
• Walk-in consultations are welcome during clinic hours subject to availability

Appointment Information Accuracy

The clinic hours and location information displayed on this Website are as accurate as possible, but may occasionally change. We recommend calling +91 92747 93759 to confirm availability before attending, particularly for urgent appointments.

No Emergency Booking Service

The online appointment form is not monitored in real time. For urgent medical needs, please call the clinic directly at +91 92747 93759 or visit the clinic during consultation hours.

IID Hospital is committed to protecting the confidentiality of all patient information. Our full data practices are described in our Privacy Policy.

HIV Act 2017

IID Hospital operates in full compliance with the HIV and AIDS (Prevention and Control) Act 2017. Under this Act:

• No information about a patient's HIV status, test results, or treatment may be disclosed without explicit written consent
• This protection applies regardless of the medium through which information was shared — including this Website
• Violation of this confidentiality carries criminal penalties under Indian law

Website Communications

While we take reasonable technical precautions, please be aware that:

• Information submitted through online forms, email, or WhatsApp may not be fully secure in transit
• We recommend not including highly sensitive clinical details in initial online contact — these are better discussed in person
• The Website uses HTTPS encryption for all form submissions

All content on this Website — including but not limited to text, articles, page layouts, graphics, logos, and the IID Hospital brand — is the intellectual property of Dr. Pratik Savaj / IID Hospital and is protected under Indian copyright law and applicable international intellectual property treaties.

Permitted Use

• You may access and read Website content for personal, non-commercial informational purposes
• You may share links to Website pages on social media or via messaging for informational purposes
• Healthcare professionals may reference factual clinical information with appropriate attribution

Prohibited Use

• Reproducing, copying, or republishing substantial portions of Website content without written permission
• Using Website content for commercial purposes without a licence
• Removing or altering copyright notices or attribution
• Scraping or systematically downloading Website content using automated tools

To request permission for any use not listed above, contact us at the details in Section 13.

By using this Website, you agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable Indian or international law
• Submit false, misleading, or fraudulent information through any Website form
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Interfere with or disrupt the operation of the Website or its servers
• Use automated bots, scrapers, or crawlers to access Website content at scale without written permission
• Post or transmit any content that is defamatory, harmful, offensive, or violates the rights of others
• Impersonate Dr. Pratik Savaj, IID Hospital staff, or any other person through the Website

We reserve the right to block access to the Website for any user who violates these Terms.

This Website contains links to third-party websites and integrates third-party services (including Google Maps, Google Analytics, and Formspree). These third parties have their own terms of service and privacy policies.

• IID Hospital is not responsible for the content, accuracy, or practices of any linked third-party website
• Links to third-party sites are provided for convenience only and do not imply endorsement
• Your use of third-party services is governed by their own terms — please review them separately
• Third-party analytics tools may collect anonymised data about your Website usage as described in our Privacy Policy

If you discover a broken or inappropriate link on this Website, please inform us using the contact details in Section 13.

Specifically, we accept no liability for:

• Any medical decision made on the basis of information found on this Website without clinical consultation
• Errors or omissions in Website content, even where we have taken reasonable care to ensure accuracy
• Interruption, suspension, or unavailability of the Website for any reason
• Loss of data submitted through Website forms due to technical failure
• Damage to your device caused by accessing the Website
• Third-party content linked to from this Website

Our total liability to you for any claim arising from your use of this Website shall not exceed INR 1,000 (one thousand rupees).

Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under Indian law.

These Terms of Service are governed by and construed in accordance with the laws of India, specifically including:

• The Information Technology Act, 2000 and its amendments
• The Consumer Protection Act, 2019
• The Digital Personal Data Protection Act, 2023
• The Indian Contract Act, 1872
• The Copyright Act, 1957

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India.

We will always attempt to resolve any concerns informally first. If you have a complaint, please contact us using the details in Section 13 before initiating formal proceedings.

We may update these Terms of Service from time to time to reflect changes in our services, technology, or applicable law. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will post a notice on our website homepage
• Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms

We recommend reviewing these Terms periodically. The version dated 11 July 2026 is the version currently in force.

For any questions, concerns, or requests relating to these Terms of Service:

We will respond to all legal enquiries within 30 days of receipt. For general queries about appointments or medical services, please use our Contact page.